Crew Change & Support Services

We provide the best IMO industry COVID-19 crew change protocol- Circular Letter No.4204/Add.1

Operating in the key locations of Ghana, South Africa, United States and United Kingdom , Hanergy Global Group is ready to serve at any point from ship side in West Africa, to crossing a border in Sahara, or assisting a bunker calls at any of our subsidiary partnering regional teams. We provide a full range of agency services to our principals in these regions of our operations.

Crew Change Services

We provide a safe and secure service in all of our locations and the service consists of the following elements:

  • Transportation of arriving crew members in safe and reliable vehicles to their ultimate destination.
  • Booking of charter flights and scheduled internal flights – fixed wing and rotary to final destination including offshore if required.
  • We will book clean and reputable hotels and accommodation as required by our principals and only use locations that we have inspected ourselves for high standards.
  • We can additionally provide vehicles for longer usage and make them available on single trip basis, daily, weekly and monthly hire.
  • We arrange medical treatment and doctors’ visits for visiting crews.
  • We are also able to offer advice on foreign worker quotas set by host governments for long stay crew members.
  • Airline ticketing through in house travel agency to any destination worldwide, regionally or to domestic destinations.
  • Long-term car hire with registered and regulated drivers.
  • Liaison with crewing and owner’s offices overseas to ensure all on-signers are aware of requirements for entry.
  • Management of Visa applications including Letters of Invitation.
  • Sending ‘OK to board’ messages to airline companies.
  • Visas on arrival, meeting any arriving personnel.
  • Assistance with immigration and customs formalities for incoming and outgoing crew members.

For enquiries, please send email to: crewservices@hanergyglobal.com